Refund and Returns Policy

At GAURAV KUMAR JAINK, we strive to provide high-quality products and exceptional customer service. However, if you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.

We offer our customers simple and safe payment methods. SSL (Secure Socket Layer) encryption is used to safeguard all of our payment channels. We accept credit cards, debit cards, ATM cards, netbanking, Paytm, and cash on delivery (COD) as payment methods.

Return and Refund Policy

Eligibility for Returns and Refunds

Damaged or Faulty Products:

• If you receive a damaged or faulty product, you are eligible for a full refund or replacement.
• You must report the issue and return the product within 7 days from the delivery date to qualify for a refund or replacement.

Unboxing Video Requirement:

• To validate that the product was damaged during transportation, customers are required to take an unboxing video upon receiving their new product.
• This video should clearly show the packaging and the condition of the product upon opening.

Return Process

Initiate a Return:

• Contact our customer service team within 7 days of receiving your product to report any issues and initiate the return process.
• Provide your order number, a detailed description of the issue, and the unboxing video as evidence.

Return Authorization:

• Our customer service team will provide you with a return authorization and instructions on how to return the product to us.

Shipping the Return:

• Return the product to our return address via Indian Speed Post.
• Ensure that the product is securely packaged to prevent any damage during return shipping.
• Keep the postal receipt and tracking number for reference.

Refund or Replacement

Full Refund or Replacement:

• Once we receive and inspect the returned product, we will issue a full refund or send a replacement product, depending on your preference.
• The refund will include the cost of the product and the return shipping charges.

Processing Time:

• Refunds will be processed within 7-10 business days after we receive and verify the returned product.
• Replacements will be shipped within 5-7 business days after we receive and verify the returned product.

Final Sale Policy

All Sales are FINAL after 10 Days:

• No refund or replacement requests will be accepted after 10 days from the delivery date.

Contact Information

For any questions or to initiate a return, please contact our customer service team:

Email: help@shipo.in
Return Address: GAURAV KUMAR JAINK Returns, Delhi

We appreciate your understanding and cooperation. Thank you for choosing greenfeels for your home needs.